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Workflow status "New Request"

 

 

 

 

 

 

 

  • In this view you can see all the details of your request (status: New Request)
  • You have the following options:
    • Share: Add more users via email address to get an overview of the request
    • Send comments or attachments to FERNBACH (NB: please attach log files in zip format)

Workflow status “In Progress at Vendor”

 

 

 

  • FERNBACH accepts the request and analyses it (status: In Progress at Vendor)

Workflow status “In Progress at Customer”

 

 

 

  • FERNBACH needs more information from you or you have to complete something (status: In Progress at Customer)

  • You reply to the request and can include comments and attachments

  • You return the request to FERNBACH (status: In Progress at Vendor) or close the request (status: Closed)

Workflow status “In Progress at Vendor”

 

 

 

  • FERNBACH processes the request and prepares an adjustment for delivery, if necessary (status: In Progress at Vendor)

Workflow status “Ready for Delivery”

 

 

 

  • FERNBACH has processed the request and prepared an adjustment for delivery (status: Ready for Delivery)

Workflow status “Under Review by Customer”

 

 

 

  • The customer checks the adjustments and closes the request (status: Closed)



  • If the request has not been dealt with correctly or to your satisfaction, please return the request to FERNBACH (Return to process)

Workflow status “Closed”

 

 

 

  • The request is closed and no longer appears in the request overview

  • No labels