The FERNBACH Service Desk is an e-service, which makes all requests regarding the use of our software and services permanently available. We will automatically send you the access data. You have not received any login data? Please contact us at firstname.lastname@example.org
It is the interface for exchanging information on errors, support requests and enhancement requirements between FERNBACH and its customers.
The FERNBACH Service Desk team is available from Monday to Friday from 8 a.m. to 6 p.m. CET.
Enquiries are entered into our Incident Management Tool (ticket system) by our customers and then classified by our expert team at the Service Desk in order to enable fast processing.
This ensures that no enquiry is lost or remains unanswered if one of our experts is absent.
In this system, you can track and monitor the processing of their queries in a completely transparent overview.