Page tree
Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 3 Current »

Workflow status "New Request"

 

 

 

 

 

 

 

  • In this view you can see all the details of your request (status: New Request)
  • You have the following options:
    • Share: Add more users via email address to get an overview of the request
    • Send comments or attachments to FERNBACH (NB: please attach log files in zip format)

Workflow status “In Progress at Vendor”

 

 

 

  • FERNBACH accepts the request and analyses it (status: In Progress at Vendor)

Workflow status “In Progress at Customer”

 

 

 

  • FERNBACH needs more information from you or you have to complete something (status: In Progress at Customer)

  • You reply to the request and can include comments and attachments

  • You return the request to FERNBACH (status: In Progress at Vendor) or close the request (status: Closed)

Workflow status “In Progress at Vendor”

 

 

 

  • FERNBACH processes the request and prepares an adjustment for delivery, if necessary (status: In Progress at Vendor)

Workflow status “Ready for Delivery”

 

 

 

  • FERNBACH has processed the request and prepared an adjustment for delivery (status: Ready for Delivery)

Workflow status “Under Review by Customer”

 

 

 

  • The customer checks the adjustments and closes the request (status: Closed)



  • If the request has not been dealt with correctly or to your satisfaction, please return the request to FERNBACH (Return to process)

Workflow status “Closed”

 

 

 

  • The request is closed and no longer appears in the request overview

  • No labels