The “Waiver of Claims” business event is available for claims that

• the bank considers uncollectible, or
• the bank waives due to other considerations.

These can be receivables that are already due or that will become due at some point in the future.

A central feature is the provision of information to customers about the waiver of claims. The waiver applies to outstanding receivables that are already due or overdue. Waiving claims that become due in the future requires an adjustment of the contract data. Information about the adjusted contract data is sent to the borrowers. In both cases, the book value of the loan is adjusted