Overpayments and underpayments
In special cases where a borrower has overpaid or underpaid the current claim or even overpaid the entire loan, appropriate notifications are generated and sent to the processor for the payment transactions or in the lending department via the worklist in the account management system.
Payments can be checked, lending contracts adjusted and agreements with borrowers reached with the help of these notifications and tasks.
Unsuccessful direct debits (returned direct debits)
There are various reasons for returned direct debits. This can occur due to errors in the application details (e.g. wrong account holder, double debit), errors caused by a customer (account blocked, insufficient funds) or disputed situations (reclaim because no valid mandate exists).
If a direct debit cannot be made successfully, FlexFinance is informed by the payment system and a message with detailed information is generated for the
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user.
Account management worklist
All messages are displayed in a worklist/task list that can be accessed via the portal.
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Depending on local legislation, returned direct debits can arrive weeks after implementation and usually include third-party charges. After a specific waiting period, the direct debit process is repeated and if this fails, the payment method is automatically switched to ‘self-payment’. Any failed direct debits are taken into account in legal debt collection proceedings.