Overpayments and underpayments
In special cases where a borrower has overpaid or underpaid the current claim or even overpaid the entire loan, appropriate notifications are generated and sent to the processor for the payment transactions or in the lending department via the worklist in the account management system.
Payments can be checked, lending contracts adjusted and agreements with borrowers reached with the help of these notifications and tasks.
Unsuccessful direct debits (returned direct debits)
There are various reasons for returned direct debits. This can occur due to errors in the application details (e.g. wrong account holder, double debit), errors caused by a customer (account blocked, insufficient funds) or disputed situations (reclaim because no valid mandate exists).
If a direct debit cannot be made successfully, FlexFinance is informed by the payment system and a message with detailed information is generated for the processor.
Account management worklist
All messages are displayed in a worklist/task list that can be accessed via the portal.
The user can then work on these tasks individually.